The field service industry is always on the go. When you’re looking at the idea of picking one niche that can benefit from the use of a mobile app, this is perhaps one of the best options. Take a look below to see just what you’ll want to know for the best results from one end of the mobile service app to the other!
Benefits of a mobile app for field service industry
Immediate access to the details you need for technicians
When you’ve got more than one service personnel, they need to be able to know what’s going on with each customer and each other. The right mobile app will allow every employee to provide the explicit details so that everyone can have a complete view of information as needed for a better customer-focused experience.
Give the people what they want
In this case, we’re talking about the customer. If customers are able to schedule appointments through their favorite device — their phones — then this will make them much more willing to use your service over a competitor. It allows them to book at their convenience, too, which is crucial for those with busy lives.
Not only that, but they will have better customer service because each person they come into contact with – from the person on the phone in the office, to the service tech at their door, to the billing person – everyone knows what was done, what was needed and can even review notes from the technician, pictures and etc.
Have the world at your fingertips
Cloud storage is crucial in data-rich environments such as the field service industry. From work orders & documents to media or other records, every technician will be able to access the cloud-based storage so that no one is at a loss for whatever it is that they need, yet still have their own device focused on what they need to have on their phone.
Offer real-time updates
When updating work orders or work being done for customers, you can do it right there on site to update everyone involved, including the customer, in real time. This way, you aren’t waiting for technicians to get done from the day, get back to the office to update their work day on the computer. Everything can be done in real time.
This includes the ability to add a job to a service member already out on the job, that’s in their area, to save time on the phone going back and forth, sending updated info and/or sending a crew out to the same area you were just in, but the next day. Technology is king, why not let it work smarter for you and your business.
Learn how our EZBZ app works for all kinds of service industries – lawn service, contractors, dog walkers, property managers, home health care, junk removal, painters, maintenance workers, maid service, pool service, electrician, plumbing, pest control, inspections and the list goes on!
Take a look at previous work
Suppose you are working on a home or property that has its own history with previous repairs and notes. In that case, you can take a look at the work order history so that you’ll be able to work from the full knowledge that’s required for proper troubleshooting etc. Not only can your service technician see what’s been done already, but they’ll be able to see notes from other team members on things that were done before.
Get the mobile app that does more
When it comes to choosing the right field service industry app, rely on one that actually meets the need that you have. Your business isn’t going to work the same way as anyone else’s, whether they are a competitor or not. The right field service app is one that will help you enjoy convenience blended with professionalism in the way that you define it to be most helpful.
Relying on the right mobile app is going to be important for your fieldwork to be easier, faster, and much more convenient. These benefits will show you just what potential is waiting for you out there when you’re shopping for your best choice.
Should you have any questions, contact Unleashed Mobile Apps with any questions you have about an app idea to make your business easier and better, to get your team trained on the app you have, or heck, check out the EZBZ app noted above and let us know how we can help.