Have you noticed an uptick in the number of companies utilizing chatbots over customer service chats in the last few months? It’s enough of an increase that even publications like Business2Community recently highlighted the trend. Not only is the use growing...
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I was on a press trip for the past week in Mexico, so I spent some time in both O’Hare and the airport in Cancun while waiting for my flights. In both cases I overheard folks talking about needing to find...
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When it comes to running a business in the digital age, it’s no surprise that small business owners often utilize mobile app technology to keep their work up and running. From invoice tracking to social media scheduling or even meditation, mobile...
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No matter what you do in life, there should never be a point where you stop learning. Whether you’ve been in the field for two years or twenty years you should never be able to step back and think “this is...
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When it comes to doing business and doing it better than your competition, the key to success is defining who you are as a business and sticking to it. Everyone loves a good story. Thanks to the internet your customers now...
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As a female business owner the inequalities in business are not lost on me. So when a day like August 26 rolls around, Women’s Equality Day, the significance of the anniversary is also not lost on me. Women’s Equality Day celebrates...
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In 2019 the majority of large retailers in the United States have a mobile app. Mobile apps are such a major part of the retail game now that 57% of shoppers use them while shopping, according to a January piece by...
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If you’ve gone online, seen a newspaper or tuned in to the news at all in the last few days you’ve probably been inundated with fears of a forthcoming recession. If/when a recession would hit the US economy, there is never...
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It’s been a long time coming. Social media went from social to anti-social and back to social again. People, for a while, stopped caring about what it was they shared so long as it garnered them with more followers. The problem...
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I stumbled upon Stacie Scherman’s July 31 post the other day in the Grand Rapids Business Journal and I was delighted to see someone else have the experience I’ve had when telling folks my background. Yes, I have an English degree....
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